Refund Policy
Thank you for shopping at The Marketplace Boutique! We appreciate your support of our small business and our amazing local vendors.
Because our store is made up of multiple independent vendors, we are unable to offer refunds at this time. Please review our full policy below.
Quality Assurance
Before any item leaves our store, we carefully examine each product to ensure it is in excellent condition and meets our quality standards.
Exchanges & Store Credit (Damage Items Only)
We are happy to offer exchanges or store credit on damaged items only.
Requirements
- Must be requested within 3 days of purchase
- Items must be unworn, unwashed, unaltered, free of odors, and in original condition
- Tags must be attached
- Receipt or proof of purchase required
Non-Returnable Items
The following items are final sale and not eligible for exchange or store credit:
- Jewelry
- Intimates
- Clearance or marked-down items
- Seasonal or holiday merchandise
- Gift cards
Online Orders
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Report the issue within 3 days of receiving your order.
- Once the damage report is approved, you must ship the item back within 2 days at 561 E Elm Street, Springfield, MO 65810.
- Photos must be included in your initial email so we can review the issue promptly.
Please send all damage claims to: themarketplaceboutique@gmail.com
Damaged or Defective Items (In-Store or Online)
If an item is damaged or defective, please contact us within 3 days of receiving the item. Include photos so we can assist you quickly.
Online Pickup Orders
For in-store pickup orders:
- Please select your desired size when placing your order.
- If you wish to try on your item before taking it home, dressing rooms are available.
- Our team is happy to help with sizing questions before or during pickup.